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Delivery & Returns
Delivery & returns
Delivered with care
Free UK delivery on every order, tracked options when you need it sooner, and 30-day no-quibble returns.
UK standard
Free
Sent with Royal Mail, usually arriving in around 3–7 working days (a little longer at busier times). No minimum spend.
UK Tracked Delivery
£3.99
1–3 working days, fully tracked with Royal Mail.
International
Tracked
USA and Canada: approx. 5–7 working days. Rest of the world: approx. 5–10 working days.
Dispatch
When will my order arrive?
Orders are packed and dispatched within 1–3 working days. Delivery times are counted from dispatch, and you will receive a dispatch email as soon as your parcel is on its way. Tracked orders include a tracking link.
Gift-ready packaging
Every piece arrives in a branded Amber James gift box or pouch, ready to give, at no extra cost.
International orders
Orders outside the UK may be subject to import duties or taxes set by the destination country. These are the responsibility of the recipient, and customs checks can occasionally add a few days to delivery.
Returns & exchanges
We want you to love your jewellery. If you change your mind, you can return unworn items for a refund or exchange.
No quibbles
Tell us using our returns form and we’ll email your personal return instructions.
30 days
Send your item back to us within 30 days of delivery, unworn and in its original packaging.
Refund
Refunds are processed to your original payment method within 3–5 working days of your return being checked.
How do I start a return?
Complete our returns form with your order number and the item you would like to return, and we will email your return instructions. Please return items using a suitable tracked service, or keep a free proof of posting receipt from the Post Office, as we cannot be responsible for parcels lost on the way back to us. Refunds are processed within 3–5 working days once your return is checked.
Can I exchange for a different size or colour?
Of course. Exchanges are subject to stock availability, and a small postage charge may apply for sending out the replacement.
Can I cancel my order?
If your order has not yet been dispatched, contact us as soon as possible and we will cancel it and refund you in full. Once dispatched, you can return it under our returns policy.
What if my item is faulty?
If something is not right, contact us with your order number and a photo, and we will put it right with a repair, replacement or refund, and cover the return postage. Your rights under the Consumer Rights Act 2015 are not affected. Normal wear and tear is not a fault.
What if my parcel is returned to you?
Please check your delivery address carefully, including flat or building numbers. If a parcel is returned to us because the address was incorrect or it could not be delivered, we will contact you to arrange re-delivery. Re-delivery postage, or an administration charge of up to 20% of the order value if you choose a refund instead, may apply.
Do you deliver to PO boxes or the Channel Islands?
Yes. We deliver across the UK including the Channel Islands, and to most international destinations.
Need a hand?
Our small team answers every message personally, usually between 24 and 72 hours.
Contact us