Gift Wrap

Add our beautiful gift wrap and options to your order for that special touch.

CARE

As most of our pieces are costume jewellery made from sterling silver or brass, plated with 18ct rose gold, 18ct gold and rhodium, they need special looking after for you to enjoy the beauty for a longer period of time. Here’s a list of tips for you on how to care for your Amber James jewellery.

• AVOID WATER Do not place next to heater, window, air conditioner or in the bathroom. Do not wear in the pool.
  
• AVOID SWEAT Remove jewellery when exercising, or any other demanding physical work, as sweating causes the jewellery to tarnish.
• STORAGE Storing in our original boxes or pouches is the best way to keep your jewellery. A zip plastic bag is a great alternative if no longer have the packaging.
• AVOID COSMETICS Apply scents or cosmetics before you put on your jewellery. Perfumes and lotions will tarnish the jewellery.

••• SIZING •••

~ For ring size info, please refer to the size chart on the image section of the listing. ~ For jewellery info, please refer to the FAQ section on the listing page.

••• PACKAGING •••

All jewellery is carefully and neatly packaged in a branded jewellery box/pouch/insert as per the listing. The gift boxes are beautiful and ready for presentation. This service is Complimentary! Upgrades available!

••• SHIPPING •••

All orders will be shipped out within 1 - 3 business days after the order has been received. Should there be any exception, I will absolutely make it a priority to get in touch and update on the process and plan. USA/ Canada: USPS/ Canada Post via Royal Mail International Tracked. (FEDEX Delivery upgrade available) ~ 5 - 7 Business Days Approx. from dispatch date (Maybe slightly longer depending on Customs) ~ Includes Tracking UK & Channel Islands: Royal Mail Tracked 24 (Special Delivery upgrade available) ~ 1 - 3 Working Days Approx. from dispatch date ~ Includes Tracking upon delivery Worldwide: National Postal Service via Royal Mail International Tracked. (FEDEX Delivery upgrade available) ~ 5 - 10 Business Days Approx. from dispatch date (Maybe slightly longer depending on Customs) ~ Includes Tracking

••• RETURNS / REFUNDS •••

I hope that you will be delighted with your order buy I also believe in NO QUIBBLE returns! I will gladly accept returns, exchanges on unworn items and also cancellations. ~ Contact me within: 7 days of delivery ~ Return items back within: 30 days of delivery ~ Request a cancellation within: 1 hour of purchase ~ Exchanges may be subject to a postage fee, usually within $5 -$7

••• SHIPPING ADDRESS & RETURNED MAIL •••

It is vitally important for you to provide a correct name and address to ensure smooth delivery. If an apartment, please also put as much detail as possible, such as the Apartment number, name of building, name of company etc. If the shipping address is incorrect or a delivery not possible after attempts, the mail will be returned to us as “returned back to sender”. In such cases, unfortunately I will have to charge an admin fee of 20% of total value of the order and the partial amount refunded.

••• CUSTOMS & DUTIES •••

Buyers are responsible for any customs or duties fees that may apply at their country's borders. We are not responsible for any delays due to customs or issues with postal services.

••• DEALING WITH ANY ISSUE •••

All orders are carefully checked for quality and quantity before dispatch. If you believe that there is an issue with your order, please let me know, and it will be my absolute priority to have this rectified at the earliest - please do not hesitate! Finally, a big THANK YOU for looking in my Etsy Shop. If you have any feedback, good or bad, please let me know!